A policies and procedures manual is key to ensuring your self-storage operation runs smoothly.

After the shock of a natural disaster striking at your self-storage facility, you may feel overwhelmed and wonder, “What now?” Learn steps to keep your people and property safe in the event of a flood, fire, hurricane or other catastrophe.

While offering a generous employee-compensation package may feel contrary to your goal of maximizing business income, it’s a key ingredient in the recipe for operational success.

Workplace conflicts may be a normal part of business, but they aren’t always easy to manage. Tangling with a superior can be especially nerve-wracking. Read how self-storage managers can professionally resolve issues with their owner, district manager or other supervisor.

Being a self-storage manager means being a salesperson, plain and simple. How good you are depends a lot on your personal sales style, and whether it meshes well with your personality. Here are four approaches that may help you rent more units and sell more stuff.

Every self-storage hire is unique, with different skills and learning styles, which can make it tough to create an effective training curriculum. Here are ways to build a program that leads to reliably good results.

Diversity has become a character of some of the world’s best corporate cultures. You know what it is, but perhaps not how to establish it as part of your self-storage workforce. It all starts with examining and challenging your hiring attitudes and practices.

Some self-storage operators use discounting as an ongoing sales tactic, but cutting rates should never be a permanent solution. Learn why constant concessions are dangerous and how to leverage specials strategically.

Self-storage operators regularly use physical and economic occupancy to measure the financial health of their properties. Read why maximizing income per rentable square foot is a better, more consistent way to optimize your revenue-management efforts.

Marketing is crucial for any self-storage business, especially during times of economic uncertainty such as this one. Learn how to articulate your marketing goals and create a data-driven budget that enables smart decisions and maximizes ROI.